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1.4.2010, Czech Republic
Sika Acquires a Market Leader in Cementitious Flooring in Central and Eastern Europe...
10.11.2009, Ukraine
PANBEX's exclusive representative for Ukraine...
10.7.2009, Bratislava
Hotel Sheraton...
5.6.2009, CZ
Supervising authorities had no objections...
8.4.2009, Kiev/Ukraine
Alexey Velikant was appointed as a new Director of PANBEX Ukraine...

Claims and complaints

When things just go down…

Entire human endeavor directed at excellence is an eternal, never-ending struggle. It is worth addicting oneself honestly to it, on both operative and strategic levels. It is your projects which give the sense to PANBEX® products, so that these are then exposed to many influences. Perfect result of your projects is our goal and we intend to devote all our available sources to it.

If work goes wrong, our common task is to find the objective causes and their connections with specific subjects and risks. In other words, let us together define the “WHO influences WHAT“ in a collective piece of work and what the typical possibilities of mistakes are.

We believe that this chapter in itself will explain certain part of the phenomena which you meet in your daily work experience. There are three possibilities provided for you:

1. I wish to find the orientation by myself first.
Non-conformity classification
2. I wish to print out or fill in and send off the form “Complaint“.
Claim/Complaint Registration
3. I wish to communicate with the responsible person.
Contact

If any doubts should emerge, we shall always highly appreciate the direct contact from you.

Whose fault is it?

The perfect result of work for investor can be expected on condition that the quality of all processes is followed:

1. Contract specification investment plan, project study and definition
2. Project design of technical solution
3. Inputs design, manufacturing and delivery of partial components of construction
4. Realization carrying out of construction work according to project, using specified inputs
5. Use running the works in accordance with original definition

There are five fundamental subjects that participate on planning and realization of these processes. These subjects bear relevant risks of an error, together with the direct influence on the final quality of the work performed together:

1. Investor using risk U
2. Designer engineering risk E
3. Manufacturer manufacturing risk M
4. Distributor distribution risk D
5. Construction company application risk A


Classification of risks

By the study of individual errors and their relations to described subjects, it is possible to develop the following summary which will make it possible for you to find the orientation in the area of possible risks.

  • Using risk U
    • U1 - Conditions
      Specification of the character of operation, loading and the manner of product usage
    • U2 - Traffic
      Usage of finished product in accordance with specified conditions
    • U3 - Maintenance
      Maintenance of the product in operation according to technical information of producer

  • Engineering risk E
    • E1 - Statics
      Statical design on the basis of user’s conditions and the conditions on the place of construction
    • E2 - Construction
      Design of optimal construction solution from the viewpoint of application and usage of product
    • E3 - Specification
      Correct selection of products, drawing from the existing statical and constructional solution

  • Manufacturing risk M
    • M1 - Formulation
      Manufacturing formula, specification of test plan and explicitness of technical literature
    • M2 - Inputs
      Purchase of inputs, description and application of test plan and control
    • M3 - Manufacturing
      Production and quality control according to technological processes and test plans

  • Distribution risk D
    • D1 - Information
      Correct interpretation of technical data and test results
    • D2 - Transport
      Keeping the terms and conditions of transport and manipulation
    • D3 - Storage
      Keeping physical and time conditions for product storage

  • Aplikační riziko (application risk A)
    • A1 - Project
      Performing of works according to project documentation
    • A2 - Product
      Usage of product according to technical data of producer
    • A3 - Organization
      Decision-making in the matters of preparation and realization of works